Terms & Conditions

The T&C set forth the legal boundaries governing the activities of the website visitors, or your customers, while they visit or engage with this website. The T&C are meant to establish the relationship between the site visitors and the website owner. 

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1. General Information

At Asalna, we value your satisfaction and aim to ensure transparency and quality in every purchase. This Return Policy outlines the conditions under which purchases made through our online store may be returned or exchanged.

By placing an order with us, you agree to the terms outlined below.

 

2. Order Confirmation and Delivery

• After placing your order at www.asalna.shop, you will receive a confirmation email.

• Once dispatched, a shipping notification and tracking details (if applicable) will be sent.

• Please inspect your order upon delivery and notify us within 48 hours if any item is defective, damaged, or incorrect.

 

3. Return Conditions

To ensure product integrity and safety, returns are only accepted under the following conditions:

• All returns require prior approval. You must contact us at labas@asalna.shop within 14 calendar days of receiving your order, clearly stating the reason for the return and including your order number and photos (if applicable).

• We will assess your request and respond with a return authorization if your case qualifies.

• Unauthorized returns will not be accepted or refunded.

 

4. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned under any circumstances:

• Honey jars with broken or tampered seals

• Items not in their original packaging

• Items damaged after delivery due to improper handling or storage

 

5. Approved Returns

If your return is approved:

• Products must be returned unused, in their original packaging, and in resalable condition.

• You are responsible for the return shipping costs unless the item was damaged or incorrect due to our error.

• Once we receive and inspect the returned item, we will notify you about the status of your refund or replacement.

 

6. Refunds

• Approved refunds will be processed to the original payment method within 7 business days of receiving the returned goods.

• Original shipping fees are non-refundable unless the return is due to our mistake or a defective item.

 

7. Contact Us

For any questions about your purchase or to initiate a return, please contact us at:

Email: info@asalna.shop
Website: www.asalna.shop

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